Consumer rights, records, and complaints

At Cathy Armstrong Wellness, transparent and ethical care is foundational to our practice. As a licensed professional counselor (LPC) and registered nurse (RN) based in Corpus Christi, Texas, Cathy Armstrong is committed to protecting your privacy, maintaining your health records responsibly, and honoring all client consumer rights under Texas state law.

Frequently asked questions

Review important regulatory disclosures, information regarding access to your health records, direct communication channels for private concerns, and official Texas complaint filing procedures.

How do I request copies of my counseling or health records?

Clients may submit a written request to receive copies of their counseling or wellness records. Requests are processed promptly in compliance with Texas health privacy laws. To submit your request or inquire about any standard document copy fees or processing timelines, please reach out directly via our contact form or email [[email]].

What should I do if I have direct feedback or a private concern?

We encourage clients to reach out immediately whenever questions, concerns, or feedback arise. Open dialogue allows us to address your needs promptly and privately. Please contact Cathy Armstrong, RN, LPC directly to arrange a confidential discussion.

What are my rights regarding privacy and confidentiality?

Your privacy is strictly safeguarded in accordance with state and federal healthcare confidentiality standards, including HIPAA and Texas regulatory statutes. Your personal health information is not released without your express written consent, except where required by law.

How do I contact the Texas Behavioral Health Executive Council (BHEC)?

The Texas Behavioral Health Executive Council oversees professional licensing and regulation for counselors in Texas:

Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Main telephone: 512-305-7700
Complaint information: 800-821-3205

Contact BHEC online: https://bhec.texas.gov/tbhec/contact-us/

How do I file a professional complaint with BHEC?

To file an official professional complaint regarding behavioral health services in Texas, visit BHEC's formal grievance page, complete the official complaint form, and follow their submission guidelines:

https://bhec.texas.gov/tbhec/discipline-and-complaints/how-to-file-a-complaint/

How do I file a consumer complaint with the Texas Attorney General?

You may also file a consumer complaint with the Texas Office of the Attorney General, including concerns regarding access to or the privacy of your healthcare records. To submit a complaint online or by mail, visit:

https://www.texasattorneygeneral.gov/

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